Refund & Cancellation Policy
At
QBOShop, we are committed to providing high-quality QuickBooks products along with professional setup assistance and technical support.
Please read this policy carefully before making a purchase.
1. Digital Products
QuickBooks-related digital items and services provided by QBOShop are non-physical and delivered electronically.
Refunds for Digital Products
Because digital items and services cannot be returned once delivered:
- All sales are generally final
- Refunds are not provided once product materials or service access has been issued
- Cancellations are not available after an order has been processed
This policy helps prevent misuse of digital materials and protects both parties.
2. Limited Exceptions
In rare cases, we may review refund requests for:
- Duplicate charges
- Incorrect item delivered due to processing error
- Technical issues that prevent proper delivery of the purchased materials
Requests must be submitted within
48 hours of purchase.
Approval is determined after review of order records and supporting information.
3. Service-Based Work
Our service offerings include:
- Product setup and configuration assistance
- Installation support
- Migration and upgrade assistance
- Training and technical guidance
Service Refunds
- Services already started are non-refundable
- Prepaid services may be eligible for refund if work has not yet begun
- Completed services are non-refundable
If you experience an issue, please contact us — we are committed to resolving concerns promptly and fairly.
4. Order Cancellation
Digital Items
Orders cannot be cancelled once delivery or access has been provided.
Service Orders
If a cancellation request is received before service work begins, partial or full refunds may be considered based on preparation already completed.
5. Customer Responsibilities
Before purchasing, customers are responsible for confirming:
- Operating system compatibility
- Version requirements
- Subscription preferences
- User limits and technical needs
We are always available to assist with product selection before purchase.
6. Approved Refund Processing
Approved refunds are typically processed within 3–7 business days, depending on your payment provider.
7. Contact Information
For refund or cancellation requests:
QBOShop
[email protected]
Please include your order number, full name, email used at checkout, and reason for request.
8. Agreement
By purchasing from QBOShop, you acknowledge and agree to this Refund & Cancellation Policy.
